Law Enforcement & Legal Requests

Jethro Mobile is committed to cooperating with law enforcement agencies and legal authorities in accordance with applicable laws and regulations. We take the privacy of our customers seriously and require all legal requests to follow proper procedures to ensure both compliance and protection of customer rights.

Types of Legal Requests We Accept

We respond to the following types of legal process:

Subpoenas (civil or criminal)
Court orders
Search warrants
Preservation requests (in accordance with 18 U.S.C. § 2703(f))

All requests must be legally valid and issued by a U.S. court or government agency with proper jurisdiction.

How to Submit a Request

Email to: legal@jethromobile.com

Please ensure the request is submitted from an official government or law enforcement email address. We recommend including the request as a PDF attachment. If the request includes sensitive information, please encrypt the file and send the password in a separate email.

Required Information

To help us process your request efficiently, please include:

The name of the issuing authority or agency
The name and title of the requesting officer or attorney
Contact phone number and official email address
A clear description of the information requested
Relevant dates, phone numbers, or account identifiers
Applicable deadline, if any

Response Time

We aim to respond to valid requests in a timely manner. Expedited processing may be requested in cases involving imminent harm, safety threats, or other urgent matters.

Notice to Customers

Unless legally prohibited or in cases of emergency, we may notify customers before disclosing their information in response to a legal request.

Preservation Requests

To preserve data pending the issuance of legal process, please include “Preservation Request” in the subject line and specify the relevant account identifiers and preservation duration.

If you have any questions regarding the process, please reach out to legal@jethromobile.com.